Key success factors of mobile technology implementation within firms

The specificity of mobile technologies lies in an 'anywhere-anytime connectivity'. Organisations have only recently realised what opportunities are offered by equipping their employees with this technology that is supposed to bring lots of benefits to organisations. However, the impact of a technology depends on the degree of user acceptance of the technology. Also, the increase in performance expected from the use of mobile technology is largely dependent on the employees' adoption behaviours. It is now time to confront such supposed benefits in reality in order to know the real advantages brought by mobile tools within firms. The purpose of this paper is to identify some guidelines necessary to obtain such benefits. An exploratory empirical study, involving 80 managers in ten companies, has been carried out. This research highlights different kinds of factors that favour mobile technologies appropriation by individuals. In this way, organisations will be able to take advantage of mobile technology.