Knowledge Documentation and Application in Egyptian Software Firms

Employing an in-depth qualitative analysis research method, this investigation explored knowledge documentation and application practices in 14 Egyptian software firms. Although they appear to document and apply knowledge variably, the firms generally have limited capabilities in documenting and applying their knowledge. Knowledge that is not captured and documented cannot be reused effectively. To cope with the knowledge documentation problems, the firms have adopted techniques such as having multiple developers possess the same project-related knowledge, using multiple-year appointment contracts, leveraging their emotional capital and improving loyalty. Also, the firms have no formal strategies that determine and guide knowledge application in software development, which may leave the firms with significant portions of their knowledge capital inactive. Software firms need to leverage the Egyptian culture, which is rich in social and emotional capital, and develop strategies and systems in order to tap the knowledge that is distributed, scattered and embedded within their routines and the skills of their software developers into organisational knowledge bases and active knowledge capitals.