Knowledge driven service innovation and management : IT strategies for business alignment and value creation

by Eng K. Chew and Petter Gottschalk

"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publisher.

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Year of publication:	2013
Other Persons:	Chew, Eng K. (ed.) ; Gottschalk, Petter (ed.)
Institutions:	IGI Global (contributor)
Publisher:	Hershey, Pa : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
Subject:	Wissensmanagement \| Knowledge management \| Strategisches Management \| Strategic management \| Dienstleistungsmanagement \| Service management \| Innovationsmanagement \| Innovation management \| Kundenintegration \| Customer integration \| IT-Management \| IT management \| Betriebliche Wertschöpfung \| Value creation

Extent:	1 Online-Ressource(530 Seiten)
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references Restricted to subscribers or individual electronic text purchasers Mode of access: World Wide Web Also available in print.
ISBN:	978-1-4666-2513-6 ; 978-1-4666-2512-9 ; 1-4666-2512-0 ; 978-1-4666-2514-3 ; 1-4666-2512-0 ; 978-1-4666-2512-9
Other identifiers:	10.4018/978-1-4666-2512-9 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011727597