Kundenzufriedenheit durch Servicequalität : Konzeption, Messung, Umsetzung
Reinhold Rapp
| Year of publication: |
1995
|
|---|---|
| Authors: | Rapp, Reinhold |
| Publisher: |
Wiesbaden : Dt. Univ.-Verl. [u.a.] |
| Subject: | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Qualitätsmanagement | Quality management | Marktforschung | Market research | Konsumentenverhalten | Consumer behaviour | Kfz-Markt | Automotive market | Theorie | Theory | Deutschland | Germany |
| Description of contents: | Table of Contents [d-nb.info] |
| Extent: | XV, 208 S. : Ill |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliografie enthalten ; Bibliography included ; Hochschulschrift ; Thesis |
| Language: | German |
| Thesis: | Zugl.: Eschede, Univ., Diss., 1994 |
| Notes: | Literaturverz. S. 181 - 208 |
| ISBN: | 3-8244-6195-1 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000913476