Larsen & Toubro strides out strategically on talent management : Big rise in performance following the introduction of 360-degree feedback

Purpose – Describes how, in a highly competitive environment, Larsen & Toubro attracts and retains its talent in a strategic way. Design/methodology/approach – Researches the firm’s various talent-management and leadership-training strategies. Findings – Reveals that 360-degree talent management is necessary to empower employees and to develop leadership capacities. Practical implications – Presents a framework for talent management and leadership development in a manufacturing business which can be recast to suit different organizational set-ups. Social implications – Explains that the company recruits many of its workers from rural India. Employees are recruited for their potential as much as for their existing skills. Originality/value – Describes a new dimension of talent management being practiced and its success in a manufacturing business.