Leadership, feedback, and the open communication gap

Introduction: What is open communication, and why is it a dilemma? -- The open communication dilemma in one-to-one communication -- Performance feedback and its effects -- Feedback provider and recipient characteristics -- Manager as feedback recipient : upward communication -- Solutions to the open communication dilemma : deciding when and how to give negative feedback -- Leadership and non-verbal communication -- The open communication dilemma in organizational information sharing -- Creating an environment of open communication -- The mushroom theory of leadership -- Solutions to the open communication dilemma : deciding when and how to share organizational information -- Putting it all together