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Making the value flow: application of value stream mapping in a Brazilian public healthcare organisation
Tortorella, Guilherme Luz, (2017)
Teamworking and lean revisited : a reply to Carter et al.
Procter, Stephen J., (2017)
Lean thinking: outside-in, bottom-up? : the paradox of contemporary soft lean and consultant-driven lean implementation
Holmemo, Marte D.-Q., (2018)
Systems thinking for public services : adopting manufacturing management principles
Jaaron, Ayham A. M., (2011)
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
A systems approach for forward and reverse logistics design : maximising value from customer involvement
Jaaron, Ayham A. M., (2016)