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An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa, (2019)
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom, (2018)
A comparison of service quality dimensions in the mobile service market : evidence from emerging markets
Akroush, Mamoun, (2019)
Exploring the contributions of involving ordinary users in ideation of technology-based services
Magnusson, Peter, (2009)
The delicate balancing act of trying to understand user perspectives on technology-based services
Casting for service innovation: The roles of frontline employees
Engen, Marit, (2018)