Learning How to Keep Score - Don't be so enamored with the process of measurement that you forget to analyze what you need to measure and how you will use the resulting data. Determining how to track the progress of strategic goals will require some non-traditional measurements.
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Industrial management : the magazine for better management in industry. - Norcross, Ga. : Institute of Industrial Engineers, ISSN 0019-8471, ZDB-ID 4108498. - Vol. 44.2002, 2, p. 28