Learning strategies for a changing workforce

Purpose The purpose of this viewpoint is to highlight the generational difference in the workplace and how blanket learning strategies no longer work. Design/methodology/approach Working with four generations of the same family may be only a mathematical possibility in real life, as the generations usually defined when discussing workplace age diversity relate to demographic categories. However, these categories are much loved by marketers and those who favour broad stereotypes over a more thoughtful understanding of differing needs, characteristics and aspirations. Findings The authors cannot define what will work on the basis of generational generalisations. Understanding the “three justs” requires them to understand their learners as individuals who want to do their job to the best of their abilities. Originality/value Exclusive commentary and angle by Robin Hoyle, Head of Learning Innovation at Huthwaite International, which – having trained 30 of the FTSE 100 companies – is one of the world’s leading sales and negotiation training providers.