Les Technologies de L’Information et des Communications (TIC), le capital humain, les changements organisationnels et la performance des PME manufacturières

ICT is a key performance factor in developed countries. This PhD thesis focuses on the adoption of ICTs and their impact on the performance of manufacturing SMEs in a developing country. Following a first part covering the theoretical and conceptual framework, the rest of the thesis is organized in three empirical studies. The first study uses a Probit model in order to identify the determinants of ICT adoption. Human capital seems to be the most significant explanatory variable. Based on linear regression of dummy variables, Granger causality, Kruskal-Wallis test, ANOVA test of Welch, followed by corresponding post-hoc tests, the second study highlights the existence of a strong statistically significant relationship between the level of ICT adoption and profitability. In a third study, many Probit models (simple, ordered and multivariate) were tested on different measures of performance. Firstly, we show that ICT have a positive impact on productivity, profitability and competitiveness of SMEs. Secondly, ICT, human capital and training are determinants of firm overall performance. Thirdly, when combined together, ICT and highly skilled human resources have an important contribution to the global performance. In conclusion, our empirical results demonstrate a positive impact of ICT, human capital and organizational change on firm performance.