Lies in the sky : effects of employee dishonesty on organizational reputation in the airline industry
Year of publication: |
2015
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Authors: | Jehn, Karen A. ; Scott, Elizabeth D. |
Published in: |
Business and society review : a quarterly forum on the role of business in a free society. - Malden, Mass. [u.a.] : Blackwell, ISSN 0045-3609, ZDB-ID 608367-5. - Vol. 120.2015, 1, p. 115-136
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Subject: | Firmenimage | Corporate reputation | Glaubwürdigkeit | Credibility | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Unternehmenserfolg | Firm performance | Fluggesellschaft | Airline |
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