Linguistic-based emotion analysis and recognition for measuring consumer satisfaction : an application of affective computing
Fuji Ren; Changqin Quan
| Year of publication: |
2012
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|---|---|
| Authors: | Ren, Fuji ; Quan, Changqin |
| Published in: |
Information technology and management. - New York, NY [u.a.] : Springer, ISSN 1385-951X, ZDB-ID 2212813-X. - Vol. 13.2012, 4, p. 321-332
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| Subject: | Affective computing | Enterprise systems | Linguistic feature | Customer satisfaction | Customer relationship management | Marketing | Information technology management | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Emotion | Informationstechnik | Information technology | Computerunterstützung | Computerized method | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009672454