Linking customer satisfaction with financial performance : an empirical study of Scandinavian banks
Jan Eklof, Olga Podkorytova and Aleksandra Malova
| Year of publication: |
2020
|
|---|---|
| Authors: | Eklöf, Jan A. ; Podkorytova, Olga ; Malova, Aleksandra |
| Subject: | banking | customer loyalty | customer satisfaction | financial performance | intangible business performance | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Beziehungsmarketing | Relationship marketing | Bank | Performance-Messung | Performance measurement | Nordeuropa | Northern Europe |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1504621 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012385054