Linking customer verbal aggression and service sabotage
Ching-Wen Yeh
| Year of publication: |
2015
|
|---|---|
| Authors: | Yeh, Ching-Wen |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 6, p. 877-896
|
| Subject: | Customer aggression | Emotional dissonance | Revenge motive | Service sabotage | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Emotion | Gewalt | Violence | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Stress | Work stress |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011392456