Linking leader humility with service performance : the role of service climate and customer mistreatment
Waseem Bahadur, Ahsan Ali
| Year of publication: |
2023
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|---|---|
| Authors: | Bahadur, Waseem ; Ali, Ahsan |
| Published in: |
Asian business & management. - Basingstoke : Palgrave Macmillan, ISSN 1476-9328, ZDB-ID 2106083-6. - Vol. 22.2023, 2, p. 621-642
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| Subject: | Leader humility | Customer mistreatment China | Employee service performance | Service climate | China | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Führungsstil | Leadership style | Dienstleistungsmanagement | Service management | Betriebsklima | Work climate | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41291-020-00145-9 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014327737