Linking patient experience to customer delight in the private laboratory service
Year of publication: |
2023
|
---|---|
Authors: | Widyowati, Puspa Haryani ; Antonio, Ferdi ; Andy, Andy |
Published in: |
Administrative Sciences. - ISSN 2076-3387. - Vol. 13.2023, 3, p. 1-26
|
Publisher: |
Basel : MDPI |
Subject: | antecedents | behavioural intention | customer delight | laboratory | patient experience |
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