Links between strategic goals, information technology and customer satisfaction during business process reengineering
Dragan Jovanoski, Toni Malinovski, Sime Arsenovski
| Year of publication: |
2017
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|---|---|
| Authors: | Jovanoski, Dragan ; Malinovski, Toni ; Arsenovski, Sime |
| Published in: |
International journal of business process integration and management : IJBPIM. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-8763, ZDB-ID 2193360-1. - Vol. 8.2017, 3, p. 200-213
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| Subject: | information technology | business process reengineering | BPR | reengineering project | customer satisfaction | Prozessmanagement | Business process management | Informationstechnik | Information technology | Kundenzufriedenheit | Customer satisfaction | Organisatorischer Wandel | Organizational change |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011912327