Local e-government and user satisfaction with city portals : the citizens’ service preference perspective
Year of publication: |
October 2016
|
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Authors: | Wirtz, Bernd W. ; Kurtz, Oliver Tuna |
Published in: |
International review on public and non-profit marketing. - Berlin : Springer, ISSN 1865-1992, ZDB-ID 2423129-0. - Vol. 13.2016, 3, p. 265-287
|
Subject: | Local e-government | E-government city portals | User satisfaction | Binary logistic regression | Mixed method approach | E-Government | E-government | Kundenzufriedenheit | Customer satisfaction | Digitale Plattform | Digital platform | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Kommunalverwaltung | Local government |
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