Logistics service failures and recovery strategies : is the response time or the discount amount more important?
Hasan Emin Gurler and Ramazan Erturgut
| Year of publication: |
2024
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|---|---|
| Authors: | Gurler, Hasan Emin ; Erturgut, Ramazan |
| Published in: |
Marketing intelligence & planning. - Bingley : Emerald, ISSN 1758-8049, ZDB-ID 2023533-1. - Vol. 42.2024, 7, p. 1299-1329
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| Subject: | Customer satisfaction | Experimental design method | Logistics service failure | Recovery strategies | Repurchase intention | Kundenzufriedenheit | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Logistikunternehmen | Logistics provider | Logistik | Logistics | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MIP-07-2023-0372 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015056988