Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Arkadiusz Kawa and Wojciech Zdrenka
| Year of publication: |
2024
|
|---|---|
| Authors: | Kawa, Arkadiusz ; Zdrenka, Wojciech |
| Subject: | Customer satisfaction | Performance | Loyalty | E-commerce | Logistics value | Kundenzufriedenheit | Electronic Commerce | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Logistik | Logistics | Einzelhandel | Retail trade | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Logistikunternehmen | Logistics provider |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJLM-02-2023-0078 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014485276