Longer waiting, more cancellation? : empirical evidence from an on-demand service platform
Xun Xu, Nina Yan, Tingting Tong
| Year of publication: |
2021
|
|---|---|
| Authors: | Xu, Xun ; Yan, Nina ; Tong, Tingting |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 126.2021, p. 162-169
|
| Subject: | Consumer cancellation | On-demand service platform | Order fulfillment | Waiting time |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.12.035 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012494242