Low and high outcome quality in co-created hospitality services : two explanations for consumer satisfaction
Rocío Alarcón-López, Inés López-López and Salvador Ruiz-de-Maya
| Year of publication: |
2025
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|---|---|
| Authors: | Alarcón-López, Rocío ; López-López, Inés ; Ruiz de Maya, Salvador |
| Published in: |
Journal of vacation marketing. - London : Sage, ISSN 1479-1870, ZDB-ID 2093798-2. - Vol. 31.2025, 1, p. 3-21
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| Subject: | Customer value co-creation | outcome quality | engagement | emotions | satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Krankenhaus | Hospital | Emotion | Kundenwert | Customer value | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/13567667231181466 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015190068