Loyalty as a matter of principle : the influence of standards of judgment on customer loyalty
Year of publication: |
December 2016
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Authors: | Love, Edwin ; Staton, Mark ; Rotman, Jeff D. |
Published in: |
Marketing letters : a journal of research in marketing. - Dordrecht [u.a.] : Springer, ISSN 0923-0645, ZDB-ID 1031012-5. - Vol. 27.2016, 4, p. 661-674
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Subject: | Consumer decision-making | Customer loyalty | Brand attachment | Brand attitude | Standards of judgment | Deontology | Utilitarianism | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Markenartikel | Brand | Kundenbindung | Customer retention | Markenführung | Brand management | Markenimage | Brand image | Standardisierung | Standardization | Utilitarismus |
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