Loyalty as a philosophy and strategy: an interview with Frederick F. Reichheld
| Year of publication: |
2002
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|---|---|
| Authors: | Finnie, William ; Randall, Robert M. |
| Published in: |
Planning review : a publ. of The Planning Forum, The International Society for Planning and Strategic Management. - Duxbury, Mass., ISSN 0094-064X, ZDB-ID 1932044. - Vol. 30.2002, 2, p. 25-31
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