Loyalty intentions as an outcome of customer delight in a services environment : a South African perspective
Mornay Roberts-Lombard, Lebogang Makola, Tholakele Nkosi, Sizakele Mabhena
| Year of publication: |
2020
|
|---|---|
| Authors: | Roberts-Lombard, Mornay ; Makola, Lebogang ; Nkosi, Tholakele ; Mabhena, Sizakele |
| Published in: |
African journal of business and economic research : AJBER. - London : Adonis & Abbey, ISSN 1750-4554, ZDB-ID 2260653-1. - Vol. 15.2020, 4, p. 71-96
|
| Subject: | rust | Perceived Employee Service Delivery Skills | Perceived Value | Customer Delight | Customer Loyalty | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Südafrika | South Africa | Kundenservice | Customer service | Kundenbindung | Customer retention | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.31920/1750-4562/2020/v15n4a4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012669782