Machine learning-based model for customer emotion detection in hotel booking services
Nghia Nguyen, Thuy-Hien Nguyen, Yen-Nhi Nguyen and Dung Doan, Minh Nguyen and Van-Ho Nguyen
| Year of publication: |
2024
|
|---|---|
| Authors: | Nguyen Nghia ; Nguyen Thuy-Hien ; Nguyen Yen-Nhi ; Doan, Dung ; Nguyen Minh ; Nguyen Van-Ho |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 7.2024, 3, p. 1294-1312
|
| Subject: | Classification models | Emotion detection | Hotel booking services | Machine learning | Natural language processing | Künstliche Intelligenz | Artificial intelligence | Hotellerie | Hotel industry | Emotion | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-03-2023-0166 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015052629