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What’s wrong with IVR system service? A spatial theorisation of customer confusion and frustration
Ellway, Benjamin P.W., (2016)
Using practice theory to analyse value propositions and value facilitation in self-reliance training
Ellway, Benjamin P.W., (2014)
The voice-to-technology (V2T) encounter and the call centre servicescape : Navigation, spatiality and movement
P.W. Ellway, Benjamin, (2014)