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Service design as a sensemaking activity : insights from low-income communities in Latin America
Cipolla, Carla, (2017)
Designing for service : key issues and new directions
Sangiorgi, Daniela, (2017)
Services design for people
Zaballa, Rafael, (2010)
Service design methods : knowledge co-production in health and social care
Prendiville, Alison, (2019)
Let's Spend Some Time Together: Exploring the Out-of-Box Experience of Technology for Older Adults
Burrows, Alison, (2016)
A methodological framework for crafting situated services
Mazzarella, Francesco, (2021)