Making sense of workplace performance

We live in a world that moves at a bewildering speed. At work we are bombardedby information. There is written information in the form of reports, team workingdocuments, schedules, regulations, emails and much more. Not to forget all theinformation provided verbally in meetings and other face to face encounters.Plus all the visual information, designs, videos, posters, pictures. And all theother stimuli encountered in the workplace.Faced with all this information, individuals are unable to make rational decisionsat every point a decision is required. Instead, to help make sense of their workingenvironment, employees – like their managers – construct simplified mental modelsof their world. They then use these models to inform their actions. Once such mentalmodels are formed they can be extremely difficult to change; regardless of changesin the external environment. And they can have a significant impact on employeewell-being and performance.[...]