Manage your customer portfolio for maximum lifetime value
Year of publication: |
2022
|
---|---|
Authors: | Selness, Fred ; Johnson, Michael D. |
Published in: |
MIT sloan management review. - Cambridge, Mass. : MIT, ISSN 1532-9194, ZDB-ID 2039388-X. - Vol. 64.2022, 1, p. 22-27
|
Subject: | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing | Portfolio-Management | Portfolio selection | Softwareentwicklung | Software development |
-
Predicting customer churn from valuable B2B customers in the logistics industry : a case study
Chen, Kuanchin, (2015)
-
A novel cost-sensitive framework for customer churn predictive modeling
Bahnsen, Alejandro, (2015)
-
Matsuoka, Kohsuke, (2020)
- More ...
-
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D., (1997)
-
Customer orientation and market action
Johnson, Michael D., (1998)
-
Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D., (1998)
- More ...