Managing consumer returns in high clockspeed industries
Rocío Ruiz-Benítez; Michael Ketzenberg; Erwin A. van der Laan
| Year of publication: |
2014
|
|---|---|
| Authors: | Ruiz-Benítez, Rocío ; Ketzenberg, Michael ; Laan, Erwin A. van der |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 43.2014, p. 54-63
|
| Subject: | Reverse logistics | Consumer returns | Value of information | Betriebliche Kreislaufwirtschaft | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Informationswert | Information value |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010238216