Managing consumer returns with technology-enabled countermeasures
M. Serkan Akturk, Michael Ketzenberg, Barış Yıldız
| Year of publication: |
2021
|
|---|---|
| Authors: | Akturk, M. Serkan ; Ketzenberg, Michael ; Yıldız, Barış |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 102.2021, p. 1-26
|
| Subject: | Opportunism | Retail fraud | Return abuse | Return policy | Kapitaleinkommen | Capital income | Einzelhandel | Retail trade | Betrug | Fraud | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Betriebliche Kreislaufwirtschaft | Reverse logistics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.omega.2020.102337 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012514498