Managing Customer Relationships - The reality of the connected economy has created a remarkable amount of choice and control for customers over how they choose to do business and with whom
|Year of publication:||
|Authors:||Battista, Paut ; Verhun, Darcy|
Management : for strategic business ideas. - Mississauga, Ont : CMA Canada, ISSN 1490-4225, ZDB-ID 20723015. - Vol. 74.2000, 4, p. 34-37
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