Managing customer-to-customer interactions : revisiting older models for a fresh perspective
Olivier Furrer, Mikèle Landry and Chloé Baillod
| Year of publication: |
2024
|
|---|---|
| Authors: | Furrer, Olivier ; Landry, Mikèle ; Baillod, Chloé |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 1, p. 71-86
|
| Subject: | Customer-to-customer | Customer-to-customer interaction | Frontline service employees | Problematization | Service encounter | Services marketing models | Servicescape | Servuction | Technology and service | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-02-2023-0048 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014473586