Managing Dispersed Expertise in it Offshore Outsourcing : Lessons from Tata Consultancy Services

Information Technology offshore outsourcing means using an offshore provider to handle some of an enterprise’s IT work. Offshore outsourcing now has a track record, so it has become an option that IT leaders need to consider. But the practice has raised the issue of how to manage expertise dispersed across sites. Both clients and providers now realize that knowledge management is an important contributor to successful offshore outsourcing. Full chapter available at DOI: 10.1057/9780230227415_12