Managing Informational Uncertainty in Customer Data Breaches : Empirical Insights into Understanding and Addressing Customer Needs in Healthcare Security Incidents

Intro -- Acknowledgements -- Abstract -- Table of Contents -- List of Figures -- List of Tables -- List of Abbreviations -- A. Foundations -- I. Introduction -- I.1 Motivation -- I.2 Research Gaps and Research Questions -- I.3 Dissertation Structure -- I.4 Research Positioning -- I.5 Anticipated Contributions and Implications -- II. Research Background -- II.1 The Emergence of Customer Data Breaches -- II.2 Responding to Customer Data Breaches -- II.3 Taking a Customer Perspective: The Risk of Informational Uncertainty in Customer Data Breaches -- II.4 Toward Managing Informational Uncertainty in Customer Data Breaches -- B. Studies on Informational Uncertainty in Customer Data Breaches -- I. Knowledge Base for Managing Customer Data Breaches -- 1. Study 1: Paving the Way for Co-Creation in Data Breach Responses -- 1.1 Introduction -- 1.2 Conceptual Background -- 1.3 Hermeneutic Literature Review -- 1.4 Results: Key Concepts of Service Failure Co-Recovery -- 1.5 Conceptualization of Co-Creation in Data Breach Responses -- 1.6 Concluding Remarks -- II. Strategic Approaches to Manage Informational Uncertainty -- 1. Study 2: Investigating Blame-Shifting in Customer Data Breaches -- 1.1 Introduction -- 1.2 Research and Theoretical Background -- 1.3 A Contextual Understanding of Customer Attributions in a Data Breach -- 1.4 Hypotheses Development and Research Model -- 1.5 Research Design -- 1.6 Results -- 1.7 Discussion -- 1.8 Conclusion -- 1.9 Appendix -- 2. Study 3: The Role of Uncertainty in Data Breach Response Processes -- 2.1 Introduction -- 2.2 Research Background -- 2.3 A Control Perspective on Responding to Data Breach Uncertainty -- 2.4 Study One -- 2.5 Study Two -- 2.6 Discussion -- 2.7 Conclusion -- 3. Study 4: Customer Involvement in Data Breaches -- 3.1 Introduction -- 3.2 Research Background.