MANAGING KNOWLEDGE IN INSURANCE COMPANIES

Both public and private sector organizations are struggling with knowledge lossresulting from employee turnover. Moreover, costs of recruiting, of lost productivity andtraining to replace employees can reach huge values. Capturing knowledge inside anorganization seems to be one of the main purposes of a knowledge management professional.In the insurance industry, trade secrets, confidential information and valuable ideas are partof the workforce knowledge. Recruiting, selecting, training and managing insurance agentsconstitute a real challenge for insurance companies all over the world, and a sensitive ethics-related issue is the case of insurance agents leaving their employer, in order to transfer to acompetitor insurance company, while trying to take along as many clients as possible fromthe old employer.