Managing motivation in the contact center : the employment relationship of outsourcing and temporary agency workers
Year of publication: |
2019
|
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Authors: | Sobral, Filipa ; Chambel, Maria José ; Castanheira, Filipa |
Published in: |
Economic and industrial democracy. - London [u.a.] : Sage, ISSN 1461-7099, ZDB-ID 1498600-0. - Vol. 40.2019, 2, p. 357-381
|
Subject: | Affective commitment | contact center | contingent work | latent profile analysis | perception of human resources practices | self-determination theory | Personalmanagement | Human Resource Management | Leiharbeit | Temporary agency work | Outsourcing | Mitarbeiterbindung | Employee retention | Atypische Beschäftigung | Non-standard employment | Callcenter | Call centre | Motivation |
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