Managing Service Quality within the Knowledge-Based Economy: Opportunities and Challenges
Year of publication: |
2009
|
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Authors: | Plumb, Ion ; Zamfir, Andreea |
Published in: |
Amfiteatru Economic Journal. - Bucharest : The Bucharest University of Economic Studies, ISSN 2247-9104. - Vol. 11.2009, 26, p. 373-382
|
Publisher: |
Bucharest : The Bucharest University of Economic Studies |
Subject: | management | service quality | knowledge-based economy | online services |
Type of publication: | Article |
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Type of publication (narrower categories): | Article |
Language: | English |
Other identifiers: | hdl:10419/168675 [Handle] RePEc:aes:amfeco:v:11:y:2009:i:26:p:373-383 [RePEc] |
Classification: | L80 - Industry Studies: Services. General ; L15 - Information and Product Quality; Standardization and Compatibility ; L86 - Information and Internet Services; Computer Software ; M10 - Business Administration. General ; M15 - IT Management ; O14 - Industrialization; Manufacturing and Service Industries; Choice of Technology ; O33 - Technological Change: Choices and Consequences; Diffusion Processes |
Source: |
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