Managing the Current Customization of Process Related IT-Services

IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification as well as transparency in costs andservices vis-à-vis the customer to be achieved. Such services however, appear too customer specific for a standardized service provision within the context of ITindustrialisation as they are subject to constantlychanging customer demands. To combat this, a concept is envisaged that keeps business process orientated ITservices modifiable and configurable by concretely...