• 1. Introduction
  • 2. Innovation in governance and public services
  • 3. Organisational turnaround and public service excellence
  • 4. Excellence, performance and innovation
  • 5. Modelling and systems aspects of performance measurement
  • 6. The management of metrics:performance measures in the public sector
  • 7. Metrics for service delivery
  • 8. Managing police performance
  • 9. Health care priority setting
  • 10. Governance and performance
  • 11. Geodemographics and local service delivery
  • 12. Managing complex and programmatic change
  • 13. AIM Public Service Fellows – contacts
  • 14. About AIM