- 1. Introduction
- 2. Innovation in governance and public services
- 3. Organisational turnaround and public service excellence
- 4. Excellence, performance and innovation
- 5. Modelling and systems aspects of performance measurement
- 6. The management of metrics:performance measures in the public sector
- 7. Metrics for service delivery
- 8. Managing police performance
- 9. Health care priority setting
- 10. Governance and performance
- 11. Geodemographics and local service delivery
- 12. Managing complex and programmatic change
- 13. AIM Public Service Fellows – contacts
- 14. About AIM
Persistent link: https://www.econbiz.de/10005866350