Mapping the service recovery research landscape : a bibliometric-based systematic review
Mahmood Mir, Rohail Ashraf, Tahir Abbas Syed, Sara Ali, Raheel Nawaz
| Year of publication: |
2023
|
|---|---|
| Authors: | Mir, Mahmood ; Ashraf, Rohail ; Syed, Tahir Abbas ; Ali, Sara ; Nawaz, Raheel |
| Published in: |
Psychology & marketing. - New York, NY : Wiley Interscience, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 40.2023, 10, p. 2060-2087
|
| Subject: | sharing economy | systematic review | service failure | bibliometrics | service recovery | metaverse | artificial intelligence and robotics | Bibliometrie | Bibliometrics | Künstliche Intelligenz | Artificial intelligence | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Roboter | Robot | Share Economy | Sharing economy | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.21864 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338470