Maximizing the impact of improvement efforts on customer satisfaction
Dooyoung Shin; Jon Kalinowski; Sung Kim; In-Jae Kim
| Year of publication: |
2015
|
|---|---|
| Authors: | Shin, Dooyoung ; Kalinowski, Jon ; Kim, Sung ; Kim, In-Jae |
| Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 1107555-7. - Vol. 31.2015, 3, p. 1005-1013
|
| Subject: | Satisfaction-Enhancing Attributes | Satisfaction-Maintaining Attributes | Piecewise LinearApproximation | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011304785