Me, Myself, and My AI : how artificial intelligence classification failures threaten consumers' self-expression
Ana Rita Gonçalves, Diego Costa Pinto, Héctor Gonzalez-Jimenez, Marlon Dalmoro, Anna S. Mattila
| Year of publication: |
2025
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|---|---|
| Authors: | Lopes, Ana Rita Gonçalves ; Pinto, Diego Costa ; Gonzalez-Jimenez, Héctor ; Dalmoro, Marlon ; Mattila, Anna S. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 186.2025, Art.-No. 114974, p. 1-16
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| Subject: | Artificial intelligence | AI classification experience | Identity-based motivation | Self-expression | Service failure | Künstliche Intelligenz | Klassifikation | Classification | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114974 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015156892