Measure Internal Customer Satisfaction - Measuring how well internal customers are being served by shared services departments is important -- But only if the data is put to good use. Don't bother jumping into a measurement program unless you intend to make improvements based on the results.
|Year of Publication:||
|Contributors:||Forst, Leland I.|
|Type of Publication:||Article|
|Title record from database:|| OLC-SSG Economic Sciences|
|Availability:||More access options|
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