Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Xenia J. Mamakou, Panagiotis Zaharias and Maria Milesi
| Year of publication: |
2024
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|---|---|
| Authors: | Mamakou, Xenia J. ; Zaharias, Panagiotis ; Milesi, Maria |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 3, p. 915-943
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| Subject: | Customer satisfaction | E-S-QUAL | Electronic commerce | Electronic service quality | PLS-SEM | User experience (UX) | Electronic Commerce | E-commerce | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Messung | Measurement | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-07-2021-0215 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014483077