Measuring customer satisfaction with PES : increasing PES effectiveness by meeting customer needs : analytical paper
| Year of publication: |
2016
|
|---|---|
| Other Persons: | Sienkiewicz, Lukasz (contributor) ; Kritikos, Eliza (contributor) |
| Institutions: | European Commission / Directorate-General for Employment, Social Affairs and Inclusion (issuing body) ; ICF International (issuing body) |
| Publisher: |
Luxembourg : Publications Office |
| Subject: | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Messung | Measurement |
| Description of contents: |
This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and CSM in public sector organisations, particularly PES.
|
| Extent: | 1 Online-Ressource (35 p.) Illustrationen (farbig) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | PES = Public Employment Services. - Bibl. : p. 32-35 |
| ISBN: | 978-92-79-58044-4 |
| Other identifiers: | 10.2767/471344 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015294185