Measuring customer service in a private hospital
Christo Bisschoff; Hannes Clapton
| Year of publication: |
2014
|
|---|---|
| Authors: | Bisschoff, Christo ; Clapton, Hannes |
| Published in: |
Problems and perspectives in management : PPM ; international research journal. - Sumy : Business Perspectives, ISSN 1727-7051, ZDB-ID 2464229-0. - Vol. 12.2014, 4, p. 43-54
|
| Subject: | service quality | private healthcare | Servqual | gender differences | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Privatisierung | Privatization | Geschlecht | Gender | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Privatwirtschaft | Private sector | Messung | Measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010511554