Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Edwin N. Torres, Tingting Zhang, Giulio Ronzoni
| Year of publication: |
2020
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|---|---|
| Authors: | Torres, Edwin N. ; Zhang, Tingting (Christina) ; Ronzoni, Giulio |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 87.2020, p. 1-17
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| Subject: | Restaurants | Theme parks | Hotels | Customer delight | Retail | Scale development | Scale validation | Service marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry | Messung | Measurement | Gastronomie | Restaurant industry | Einzelhandel | Retail trade | Freizeitwirtschaft | Leisure industries |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.102380 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012241921